Frequently Asked
Questions on 3djili

3djili accepts the following Philippine government-issued IDs for Know Your Customer (KYC) verification:

• Philippine Passport
• Driver's License (LTO)
• SSS / UMID Card
• PhilSys National ID
• PRC Professional ID
• Voter's ID
• Postal ID

Make sure your ID is valid, not expired, and that the photo and details are clearly visible. Blurry or cropped images will be rejected and you will need to resubmit. KYC verification is required before your first withdrawal can be processed.

No. 3djili strictly enforces a one account per player policy. Each player is allowed only one registered account, linked to one verified identity. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of 3djili's Terms & Conditions.

If duplicate accounts are detected, all accounts associated with that player may be suspended and any balances forfeited. If you have accidentally created a duplicate account, contact our support team immediately to resolve the issue before it affects your gaming experience.

If you have forgotten your password or need to reset it for security reasons, follow these steps:

1. Go to the 3djili Login page.
2. Click "Forgot Password?" below the login form.
3. Enter the email address registered to your account.
4. Check your inbox for a password reset link — it expires in 30 minutes.
5. Click the link and create a new strong password.

If you no longer have access to your registered email, contact our 24/7 support team via live chat and they will guide you through the identity verification process to recover your account.

3djili supports a wide range of Philippine payment methods to make depositing as convenient as possible for Filipino players:

• E-Wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank, UnionBank, Security Bank, Landbank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier, Palawan Express
• Cryptocurrency: Selected digital currencies (check the cashier for current options)

All transactions are processed in Philippine Peso (PHP / ₱). There are no currency conversion fees for Philippine players.

The minimum deposit on 3djili varies by payment method:

• GCash / PayMaya: ₱100
• Online Banking (BPI, BDO, Metrobank): ₱200
• Over-the-Counter: ₱200

These minimums are designed to be accessible for all Filipino players, whether you are a casual player in Cebu or a high-roller in Makati. Always check the cashier section of your 3djili account for the most current deposit limits, as these may be updated from time to time.

Most deposits on 3djili are credited instantly or within a few minutes. Here is a general guide by payment method:

• GCash / PayMaya: Instant (usually within 1–2 minutes)
• Online Banking: 5–30 minutes depending on your bank
• Over-the-Counter: Up to 2 hours after payment confirmation

If your deposit has not appeared after the expected timeframe, do not make a second deposit. Instead, contact our support team via live chat and provide your transaction reference number so we can investigate promptly.

Withdrawing your winnings from 3djili is simple. Follow these steps:

1. Log in to your 3djili account and go to the Cashier section.
2. Select Withdraw and choose your preferred payment method.
3. Enter the amount you wish to withdraw (minimum ₱500 for most methods).
4. Confirm your withdrawal details and submit the request.
5. Wait for the processing time — GCash and PayMaya are typically the fastest.

Note that your KYC verification must be completed before your first withdrawal can be processed. This is a one-time requirement to protect your account and comply with PAGCOR regulations.

Withdrawal processing times on 3djili depend on your chosen payment method:

• GCash / PayMaya: 1–4 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: 2–5 business days

Withdrawals are reviewed by our finance team before processing to ensure security. Most requests submitted before 5:00 PM Philippine Standard Time (PST) on business days are processed the same day. Weekend and holiday requests may take slightly longer.

There are several common reasons why a withdrawal may be pending or delayed on 3djili:

• KYC not completed: Your identity verification documents have not been submitted or approved yet.
• Bonus wagering requirements: You have an active bonus with unmet wagering requirements. Withdrawals are held until these are fulfilled.
• Security review: Large withdrawals or unusual account activity may trigger an additional security review.
• Bank processing delays: Some Philippine banks experience delays during weekends, holidays, or peak periods.
• Incorrect payment details: The bank account number or e-wallet number you provided does not match your registered name.

If your withdrawal has been pending for longer than the expected timeframe, contact our support team via live chat with your withdrawal reference number for a status update.

3djili offers a generous welcome bonus package for new Filipino players. The welcome offer typically includes a deposit match bonus on your first deposit, giving you extra funds to explore the full range of games — from slots and bingo to live dealer tables and Monster Hi-Lo.

To claim your welcome bonus:

1. Register and verify your 3djili account.
2. Make your first qualifying deposit (minimum amount applies).
3. The bonus is automatically credited to your account.

Always check the current promotions page in your 3djili account for the latest welcome offer details, as bonus amounts and terms are updated regularly. Wagering requirements apply to all bonuses.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it.

Example: If you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before the bonus funds convert to withdrawable cash.

Key things to know about wagering requirements on 3djili:

• Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less.
• Bonuses have an expiry date — if you do not meet the wagering requirement within the specified period, the bonus and any associated winnings are forfeited.
• Always read the full bonus terms in your 3djili account before claiming any promotion.

Yes, 3djili regularly offers reload bonuses, cashback deals, free spins, and seasonal promotions for existing players. Filipino players can look forward to special offers tied to Philippine holidays like Pasko, Fiesta season, and major sporting events like PBA playoffs, NBA Finals, and boxing matches featuring Filipino fighters.

To stay updated on the latest 3djili promotions:

• Check the Promotions section in your 3djili account regularly.
• Enable email and SMS notifications in your account settings.
• Log in frequently — some offers are time-limited flash promotions.

Loyalty players who play consistently on 3djili may also be invited to exclusive VIP promotions with higher bonus amounts and lower wagering requirements.

3djili offers one of the most diverse game libraries available to Filipino online casino players. The current game categories include:

• Online Slots: Hundreds of slot titles from top providers, ranging from classic 3-reel games to modern video slots with bonus rounds and jackpots.
• Bingo: Multiple bingo variants with different card sizes, prize pools, and speed options — perfect for players who enjoy a social gaming experience.
• Monster Hi-Lo: 3djili's signature card prediction game where you guess whether the next card will be higher or lower. Fast-paced and exciting.
• Live Dealer Games: Real-time games hosted by professional dealers, including baccarat, roulette, blackjack, and more.
• Specialty Games: Scratch cards, keno, and other instant-win games for quick entertainment.

New games are added to 3djili regularly. Check the 3djili Casino page for the latest additions.

Yes. All games on 3djili use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. The RNG systems used by 3djili's game providers are regularly tested and certified by independent third-party auditing organizations.

This means that no player, no operator, and no algorithm can predict or manipulate the outcome of any spin, card draw, or bingo ball. Every player has an equal and fair chance of winning on every game.

Absolutely. 3djili is fully optimized for mobile play. Whether you are using an Android or iOS device, you can access the full 3djili game library directly through your mobile browser — no app download required.

The mobile experience on 3djili includes:

• Responsive design that adapts to any screen size
• Touch-optimized controls for slots, bingo, and card games
• Full access to the cashier, bonuses, and account settings
• Live dealer games streamed in high quality even on mobile data

Filipino players from Quezon City to Cebu to Davao can enjoy 3djili on the go — during commutes, lunch breaks, or whenever you have a few minutes to spare.

Yes. 3djili takes the security of your personal information and funds very seriously. The platform uses industry-standard security measures including:

• SSL Encryption: All data transmitted between your device and 3djili's servers is encrypted using 256-bit SSL technology — the same standard used by major banks.
• Two-Factor Authentication (2FA): Enable 2FA in your account settings for an extra layer of login security.
• KYC Verification: Identity verification prevents unauthorized account access and protects against fraud.
• Secure Payment Processing: All financial transactions are processed through verified and regulated payment gateways.
• Account Monitoring: 3djili's security team monitors accounts for suspicious activity around the clock.

If you believe someone has accessed your 3djili account without your permission, act immediately:

1. Change your password immediately via the login page's "Forgot Password" option.
2. Contact 3djili support via live chat and report the suspected unauthorized access.
3. Request a temporary account freeze while the security team investigates.
4. Review your recent transaction history and report any transactions you did not authorize.
5. Enable 2FA on your account once you have regained secure access.

Our security team will investigate and take appropriate action. Never share your password, OTP, or account details with anyone — including people claiming to be 3djili staff. Our team will never ask for your password.

3djili is committed to promoting safe and responsible gaming for all Filipino players. The following player protection tools are available in your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Limits: Receive alerts or automatic logouts after a set period of play.
• Loss Limits: Cap the amount you can lose within a defined time period.
• Cool-Off Period: Take a short break from gaming for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or temporarily exclude yourself from 3djili for a minimum of 6 months.
• Reality Checks: Regular pop-up reminders showing how long you have been playing and how much you have spent.

All responsible gaming tools take effect immediately once activated. Visit our Responsible Gaming page for full details.

The minimum age to register and play on 3djili is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations governing online casino gaming in the Philippines.

3djili enforces this requirement through:

• Age declaration during registration
• Mandatory KYC identity verification with a valid government-issued Philippine ID
• Ongoing account monitoring for age compliance

Any account found to belong to a player under 21 years of age will be immediately suspended, all funds will be frozen, and the matter may be reported to the relevant authorities. If you know of a minor attempting to access 3djili, please report it to our support team immediately.

If you feel that your gaming is becoming a problem, self-exclusion is a powerful tool that prevents you from accessing your 3djili account for a set period. Here is how to activate it:

1. Log in to your 3djili account.
2. Go to Account Settings and select Responsible Gaming.
3. Choose Self-Exclusion and select your preferred exclusion period (6 months, 1 year, 5 years, or permanent).
4. Confirm your decision — self-exclusion takes effect immediately and cannot be reversed during the exclusion period.

Alternatively, you can contact our support team via live chat to request self-exclusion if you are unable to access your account settings. Our team will process the request immediately, no questions asked.

For additional support, PAGCOR also maintains responsible gaming resources for Filipino players. Our support team can provide guidance on accessing these resources.